Shipping Policy

At Short Hound Charcuterie, we are committed to delivering your orders safely, efficiently, and in a timely manner. Please review our shipping guidelines below:

Processing Times

Custom Engraved Products: Orders are typically processed within 3–7 business days after purchase.
Processing times may vary depending on order volume, customization details, or holidays.
You will receive a confirmation once your order has been completed and shipped.

Shipping Methods & Delivery Times

We ship via trusted carriers such as USPS, UPS, or FedEx.
Estimated delivery times range from 2–7 business days after shipment, depending on your location.
Shipping times are estimates and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on package size, weight, and destination.
Any applicable taxes will be calculated in accordance with North Carolina state and local tax regulations.

Local Delivery (Charlotte Area)

We offer local hand delivery within a 20-mile radius of Charlotte, NC.
Delivery availability and fees (if applicable) will be confirmed at the time of order.
Customers are responsible for providing accurate delivery details and ensuring someone is available to receive the order.

Perishable Items (Food Orders)

Due to the perishable nature of charcuterie products, we do not offer shipping for food items at this time.
All food orders are available for local delivery or pickup only.
Once delivered or picked up, Short Hound Charcuterie is not responsible for improper storage or handling.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and delivery information.
We are not responsible for delays or losses caused by incorrect addresses.
Additional shipping fees may apply for reshipment.

Lost or Delayed Packages

Once an order has been handed over to the carrier, we are not responsible for shipping delays.
If your package is lost or significantly delayed, please contact the shipping carrier directly.
We will assist when possible but cannot guarantee replacements for carrier-related issues.

Damaged Items During Shipping

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging.
We will review the issue and determine if a replacement is appropriate.

Contact Us

If you have any questions about your order or shipping, please contact us:
shorthoundllc@gmail.com